- Easily Collect Feedback
- Turn Feedback Into Online Reviews
- Broadcast Your Positive Reviews
- A Fully Branded Experience
- Monitor Your Online Reputation
- Powerful Reports
- Lots More...
Easily Collect Feedback
Automated Email Process
Enter customers one by one or bulk upload a CSV list and the system will reach out to your them, requesting feedback and sending them follow up emails and guiding them through the feedback process. All you need is some basic customer info (Name and Email).
Enter customers one by one or bulk upload a CSV list and the system will reach out to your them, requesting feedback and sending them follow up emails and guiding them through the feedback process. All you need is some basic customer info (Name and Email).
Kiosk Mode
Kiosk Mode allows you to request feedback from your customer on-site. This is ideal for restaurants, medical offices, handyman and any other business that works and interacts with their customer in person. Simply copy your unique Kiosk URL into a Web browser on your iPad or other device and hand it to your customer during checkout or towards the end of the visit.
Kiosk Mode allows you to request feedback from your customer on-site. This is ideal for restaurants, medical offices, handyman and any other business that works and interacts with their customer in person. Simply copy your unique Kiosk URL into a Web browser on your iPad or other device and hand it to your customer during checkout or towards the end of the visit.
Feedback Collection URL
The unique “Feedback URL” can be added to websites, email signatures, email newsletters, existing survey forms as well as printed media, invoices, bills, tabs, receipts, business cards, QR codes, SMS etc – and does not require you to know the customers email or name.
The unique “Feedback URL” can be added to websites, email signatures, email newsletters, existing survey forms as well as printed media, invoices, bills, tabs, receipts, business cards, QR codes, SMS etc – and does not require you to know the customers email or name.
Capture Your Customer's Feedback
Customers are shown a simple, easy-to-use feedback form where they can rate their experience and leave a review. This page is branded with your business' logo, is fully mobile-friendly and you can customize it's text and graphics.
Customers are shown a simple, easy-to-use feedback form where they can rate their experience and leave a review. This page is branded with your business' logo, is fully mobile-friendly and you can customize it's text and graphics.
Discreetly Assign Feedback to an Employee or Department
Our unique system allows you to assign feedback to a specific department or employee without customer knowledge, allowing unbiased evaluation of service strengths and weaknesses.
Our unique system allows you to assign feedback to a specific department or employee without customer knowledge, allowing unbiased evaluation of service strengths and weaknesses.
Turn Feedback Into Online Reviews
Choose To Which Review Sites Customers Can Post
Based on your settings, customers that are flagged as leaving positive feedback for your business are sent a follow up sequence to encourage sharing their feedback the online review sites that you choose.
Based on your settings, customers that are flagged as leaving positive feedback for your business are sent a follow up sequence to encourage sharing their feedback the online review sites that you choose.
Decrease Your Negative Reviews
When a customer provides negative feedback, their comments are sent privately to you. This gives you the opportunity to address their concerns and, possibly retain their future business. In addition, customers are allowed to vent about their experience by submitting their comments which greatly decreases the likelihood that they will go on to post a negative review on the major review websites like Yelp.
When a customer provides negative feedback, their comments are sent privately to you. This gives you the opportunity to address their concerns and, possibly retain their future business. In addition, customers are allowed to vent about their experience by submitting their comments which greatly decreases the likelihood that they will go on to post a negative review on the major review websites like Yelp.
Send Follow up Emails
Optionally, you can choose to have the system send follow up emails to customers who don't provide initial feedback. This is a great way to increase your conversion rates.
Optionally, you can choose to have the system send follow up emails to customers who don't provide initial feedback. This is a great way to increase your conversion rates.
Broadcast Your Positive Reviews
Share Reviews Automatically on Social Media
Share reviews on sites like Facebook, Twitter, and Google+ manually or set automatic sharing of your positive reviews. Attention-grabbing image of the review is posted and you can customize the colors used in the image to match your brand. Optionally, you may repress a specific review from being posted to your social media streams.
Share reviews on sites like Facebook, Twitter, and Google+ manually or set automatic sharing of your positive reviews. Attention-grabbing image of the review is posted and you can customize the colors used in the image to match your brand. Optionally, you may repress a specific review from being posted to your social media streams.
Embed Latest Positive Reviews on Your Website
You'll be provided with embedable code that you can include on your website that will showcase your latest, positive reviews.
You'll be provided with embedable code that you can include on your website that will showcase your latest, positive reviews.
Micro Site for Your Business
You can never have too many web properties. You will receive a custom, micro site to help spread the word about your business which not only shares your online ratings and reviews, but also includes the powerful feedback customers have left for you that may not have shown up on external rating and review sites as well as a button to collect new reviews easily.
Your micro site shows all pertinent business information in a single location. If needed, you can use this as a primary website as it includes:
- Company or individual branding
- Recent feedback and online reviews
- Business hours
- Basic company information
- Social media accounts
- Link to external review page
- Google Map of your Location
A Fully Branded Experience
Include Your Logo, Custom Graphics and Company Info
You'll be able to include your logo, custom graphics and key company information on the emails that your customers receive as well as the feedback collection pages.
You'll be able to include your logo, custom graphics and key company information on the emails that your customers receive as well as the feedback collection pages.
Customize all Communications
Edit the text that's included on all system emails as well as the feedback collection pages. Want to show a discount coupon to users that give a negative review? No problem, just edit the template for the page that users are shown when they provide negative feedback.
Edit the text that's included on all system emails as well as the feedback collection pages. Want to show a discount coupon to users that give a negative review? No problem, just edit the template for the page that users are shown when they provide negative feedback.
White Label Video
Include a professionally written and recorded video message on both positive and negative review pages. Videos are performed by professional actors and you can choose between a male or a female. Prefer to use your own video? Embed a video that's specifically branded to your company with a message that is tailored to your customers.
Include a professionally written and recorded video message on both positive and negative review pages. Videos are performed by professional actors and you can choose between a male or a female. Prefer to use your own video? Embed a video that's specifically branded to your company with a message that is tailored to your customers.
Monitor Your Online Reputation
Receive Email Alerts
Instantly be alerted of new feedback via email. Email includes the rating and review comments as well as a link to the reviewer's contact information for easy contacting. Other key staff members can also be alerted of every review.
Instantly be alerted of new feedback via email. Email includes the rating and review comments as well as a link to the reviewer's contact information for easy contacting. Other key staff members can also be alerted of every review.
Receive Alerts Via Text Message
On the go? You can optionally receive text message alert whenever positive or negative feedback is received.
On the go? You can optionally receive text message alert whenever positive or negative feedback is received.
Actively Monitor Top Review Sites
Integrate with the major rating and review sites like Yelp, Google+ , Yahoo, and CitySearch to pull in reviews that have been posted about your business and be alerted whenever a new review is posted.
Integrate with the major rating and review sites like Yelp, Google+ , Yahoo, and CitySearch to pull in reviews that have been posted about your business and be alerted whenever a new review is posted.
Receive Automated Reports
Receive monthly and/or weekly reports about the health of your online reputation with information such as Average Amount of Reviews Over Time, "Sentiment Report", Employee/Department Reports and more.
Receive monthly and/or weekly reports about the health of your online reputation with information such as Average Amount of Reviews Over Time, "Sentiment Report", Employee/Department Reports and more.
Easily Link to the Original Review
Click on a review in your dashboard to be taken to its page on the site where it originated so you can quickly reply or comment on it quickly.
Click on a review in your dashboard to be taken to its page on the site where it originated so you can quickly reply or comment on it quickly.
Powerful Reports
Access Key Reputation Metrics At-a-Glance
Stay on top of what's being said about your business right from your dashboard. You'll have access to vital stats such as your average customer rating, the rate at which your feedback request emails are being opened and clicked, easy access to latest "Recent Happy" and "Recent Unhappy" customers and lots more.
Stay on top of what's being said about your business right from your dashboard. You'll have access to vital stats such as your average customer rating, the rate at which your feedback request emails are being opened and clicked, easy access to latest "Recent Happy" and "Recent Unhappy" customers and lots more.
View Average Ratings Over Time
See exactly how many reviews you have received and the average rating over time for the past 7 days, 30 days or define a custom period of time.
See exactly how many reviews you have received and the average rating over time for the past 7 days, 30 days or define a custom period of time.
Break Down Your Customers by Sentiment
The Sentiment Report breaks down the amount of good, bad and neutral ratings you've received allowing you to see trends and address problem tendencies early.
The Sentiment Report breaks down the amount of good, bad and neutral ratings you've received allowing you to see trends and address problem tendencies early.
Access Average Rating By Employee/Department
The Employee/Department Report lets you see the average rating by employee/department allowing you to hold staff accountable for the poor customer service and reward them when their performance is good. You can also easily see the amount of feedback each employee/department has received.
The Employee/Department Report lets you see the average rating by employee/department allowing you to hold staff accountable for the poor customer service and reward them when their performance is good. You can also easily see the amount of feedback each employee/department has received.
Who's been visiting your micro-site?
You'll have access to traffic reports of the amount of visitors your micro-site has received during the past month.
You'll have access to traffic reports of the amount of visitors your micro-site has received during the past month.
Receive Automated Reports
Receive monthly and/or weekly reports about the health of your online reputation with information such as Average Amount of Reviews Over Time, "Sentiment Report", Employee/Department Reports and more.
Receive monthly and/or weekly reports about the health of your online reputation with information such as Average Amount of Reviews Over Time, "Sentiment Report", Employee/Department Reports and more.
But Wait, There's More!
Select Review Sites That are Important to You
Decide which review site(s) is important to your business, allowing your customer to quickly select a review site they are familiar and comfortable with.
Decide which review site(s) is important to your business, allowing your customer to quickly select a review site they are familiar and comfortable with.
Manage All Your Contacts
Import customers one a time or do a bulk upload via a CSV file. Export a list of customers including their review data and search, manage, and segment existing customers based on their ratings.
Import customers one a time or do a bulk upload via a CSV file. Export a list of customers including their review data and search, manage, and segment existing customers based on their ratings.
Send Bulk Emails
Want to send a discount coupon via email only to customers who gave you a negative review last month? No problem.
Want to send a discount coupon via email only to customers who gave you a negative review last month? No problem.
Access Training Videos
Access a long list of videos that walk you through all aspects of the software. As new features are released, we're always adding new videos.
Access a long list of videos that walk you through all aspects of the software. As new features are released, we're always adding new videos.
Works on Desktop, Tablet & Mobile Phones
Our platform is mobile responsive and works on any web browser enabled device. You will be able to access your tools and your customers will be able to submit their feedback from any mobile device or desktop.
Our platform is mobile responsive and works on any web browser enabled device. You will be able to access your tools and your customers will be able to submit their feedback from any mobile device or desktop.
Simple to Understand System
Your focus should be on your customers and your business, not trying to learn how to use a program. Our process was created with a simple to use and easy interface, ensuring that you establish your positive online reputation quickly and easily.
Your focus should be on your customers and your business, not trying to learn how to use a program. Our process was created with a simple to use and easy interface, ensuring that you establish your positive online reputation quickly and easily.
Friendly and Helpful Support Staff
Not sure how to accomplish something or have any questions at all? Call or email us anytime during business hours and receive friendly and prompt assistance. Also, when you sign up you are assigned a Dedicated Account Manager who will be in touch and help you at every step along the way.
Not sure how to accomplish something or have any questions at all? Call or email us anytime during business hours and receive friendly and prompt assistance. Also, when you sign up you are assigned a Dedicated Account Manager who will be in touch and help you at every step along the way.
