How do my customers create reviews?Open or Close
Once you a customer submits a feedback survey, our software will send them to a specific webpage based on the feedback rating. Negative feedback will be sent only to the owner or dedicated manager while positive feedback directs the customer to a list of predetermined review sites to share their positive experience.
Who is the software aimed at?Open or Close
The application is perfect for any size of organization, allowing management or an individual to see the overall reputation footprint of their business in one easy to use dashboard. Our software is used by everyone from restaurants to doctors and hotels.
Can I cancel anytime?Open or Close
Is there a free trial period?Open or Close
You betcha. Try our software with no obligation for 7 days. If you're not thrilled with it at the end of 7 days, cancel your membership and they'll be no hard feelings :)
Does the software work on mobile devices?Open or Close
Absolutely. Our system was built using responsive technologies which means it will work equally well on desktops as well as any mobile device.
Can I download and upload my entire list customers at once?Open or Close
You can upload or download multiple customer contacts at once, however we do not recommend contacting a large batch of clients at one time.
Is my business information safe?Open or Close
Absolutely. We safeguard and protect your data in a number of ways. At the risk of sounding too technical, here are some of the reasons that your data is safe with us:
- We use SSL for all login screens
- Our servers and databases are hosted in a completely secure facility requiring security card and passport ID for access to the facility.
- Our servers are completely locked down.
- We securely back-up all our databases to a secure off-site facility twice daily.
How do I get in touch with support when I need it?Open or Close
When you sign up you are assigned a Dedicated Account Manager who is tasked with making sure you get up and running quickly and easily. You can also contact us any day via email at support[at]reviewadvantage.com. We typically answer all support requests within one hour (even on the weekends!).
Can I upload third party lists for email marketing purposes?Open or Close
No. We do not allow the upload of third party lists for email marketing purposes due to the strict anti-spamming rules and regulations. Plus many of these customers will not have visited your location and are not likely to leave you positive feedback using this strategy.
Can I upload my own customer list and email them?Open or Close
Yes, you may upload your customer list in your Account section. Please note we have strict rules regarding the uploading of customer lists due to the anti-spamming rules and regulations.
Can I customize my feedback and incentive emails or pages?Open or Close
Absolutely! Our turnkey solution includes professionally written default templates. However, you can always customize them to suit your business' needs.
Can I determine who will be notified if a negative feedback result is submitted?Open or Close
Yep. You can set this from your account's "Setup" section.
What review sites are most important?Open or Close
That actually depends on your type of business, but Google, Yelp, Kudzu, and Yahoo should not be ignored. These popular review sites are integrated into our system for you and you'll be able to add any additional review sites you deem important for your business category.